Q1:Can you deliver to my location?
A4:Yes, we have many years of experience in foreign trade, we can provide customers with customs declaration, customs clearance and other services, to achieve a barrier-free logistics services.
Q2: What kinds of packing do you have?
A6: There are three kinds of packing, such as bubble bag, bubble bag + wooden frame,bubble bag + wooden case. If full container, we advise to use bubble bag, it can save more space and hold more goods in the same container. Usually, the packing is bubble bag + wooden frame. The best packing is bubble bag + wooden case, some bulk cargo and some developed countries, such as USA, Australia and some countries in Europe,need wooden case packing,because their special requirement and wooden case can protect the goods very well.
Q3. Can I get my staircase in custom colors?
A: Yes.
Q4. Can I get my staircase customized?
A: Yes, let us know your special requirements and we'll design something just for you!
Q5. What are some common IBC requirements?
A: Common major differences are balusters (or pickets) must be no more than 4" on center spacing, treads must be no
less than 7" high and 11" deep and handrails must be no less than 42" high.
Q6. How can i get the price?
A: In order to prepare anestimate, all we ask is that you send us a drawing to estimate from.Typically we're looking for a floor plan style drawing with some labeled dimensions. The drawing does not have to be an official architectural drawing and could even just a hand sketch.Photos are always a tremendous help as well.
Q7. How can you guarantee the product quality?
A: We have the quality control system ISO9001:2008, and it's been followed strictly. We also have the professional QC team, and each our package worker will be in charge of the final inspection according to the QC instruction before packing.
Q8. How about the delivery time?
A: 30-35 days for railing and fittings, 45-50 days for staircase after drawing confirmed& receiving the deposit.
Q9. How can I know how my order is being done?
A: We will inspect and test all items in order to avoid damage and missing parts before shipping. The detailed inspection pictures of the order will be sent to you for your confirmation before delivery.
Q10. Areyou able to arrange the shipment?
A: Sure! We can offer different shipping routes.